1. Who We Are

The Speech House is the data controller for the personal data we collect and process.

You can contact us at:
Email: admin@the-speech-house.co.uk
Phone: 01635 867 959
Post: The Speech House, Downhill Cottage The Slade, Bucklebury, Reading RG7 6TE

Our Data Protection Officer (DPO) is Claire Heslop. You may contact her directly at admin@the-speech-house.co.uk

2. What Personal Data We Collect

The type of information we collect depends on your relationship with us and may include:

For Visitors or the Public:
Contact form details (name, email, message)
Search preferences (location, therapy type)
Website usage data (via analytics tools)

For Third Parties:
Name and business contact details of contracted service providers
Access logs and data processing arrangements

We do not collect or store sensitive personal data (e.g. health, diagnosis, or therapy records) from members of the public.

3. How We Use Your Information

We use your personal data to:
Respond to enquiries from the public

4. Who We Share Your Data With

We do not sell your personal data.

5. How Long We Keep Your Data

We only retain personal data as long as necessary:
Contact form data: Deleted after 12 months
Website analytics: Retained up to 24 months (anonymised)

6. How We Keep Your Data Safe

We use:
Secure platforms
Regular reviews of data access and backups

In the event of a data breach, we follow a formal response plan and notify the ICO and affected individuals where required.

7. Changes to This Notice

We may update this privacy notice from time to time. The latest version will always be available on our website.